CREDIT
CRUNCH???
"It's
hard for anyone to be selling anything in the current
financial climate unless it's a cheap automatic belt
tightening tool"
Radio
4 PM Programme 15th October 2008
Impact
Mystery Shopping have just such a tool...
Do you
know where the most performant areas of your business are?
Can you pinpoint areas of service that may be costing the
company money? Can you more profitably use your HR
resources and training budgets?
Can you
incisively look inside your own business and identify all
of the above with just one tool?
The answer
is yes; absolutely.
Impact
Mystery Shopping can tailor you a programme that can look
into just one or all areas of the business to show you
what is and is not firing on all cylinders. What and who
lets you down and what and who raises your company above
all expectations in the eyes of your real life customers.
You cannot
afford to ride this out and you cannot afford to spend
money to little or no effect. Spend a little and spend it
wisely.
At
Impact Mystery Shopping we have only one goal and that is
to deliver a simple and effective performance management
solution.
After
all, you're here because you probably have between just
one and a whole ream of reasons why you want to find out
exactly how it feels to be your client.
Our
job is to discover the facts behind your customer service
standards, compliance and other front line activities and
enable you to improve all areas of contact year on year to
make sure that you are top of your game.
Your mystery shopping aims might take the shape of a
customer service evaluation scheme, a benchmarking
exercise, a customer satisfaction survey - any number of
things, we at Impact Mystery Shopping can assist with them
all.
Things
we'll ask you might include...
This
website is designed to make things as easy as possible for
you. We know that our clients come from a wide
variety of business backgrounds and of those, there are
those who are completely au fait with all things mystery
shopping and there are those who have never been involved
with the commissioning of a mystery shopper project.
So,
with any luck you'll be able to find everything you need
here; from information on how to become an agent,
contact forms and testimonials right through to articles
on mystery shopping news and tools to help you learn more
about mystery shopping.
Even
if you decide not to use our services or join us as a
mystery shopping field agent, should you have any queries
at all about Mystery Shopping or being a mystery shopper
at all, don't hesitate to give us a call, there's always
someone who'll be more than happy to have a chat with you.
If
it makes things easier, have a look at our online
enquiry form, we can gather all
the relevant information we need here and we'll get
straight back to you.
Impact
Mystery Shopping Ltd. 2007
